loa51 Privacy Policy

Section 1

1Introduction & Scope

loa51 is an online entertainment platform operated for players in Bangladesh. When you use our services, you provide certain personal information. This Privacy Policy ("Policy") explains how loa51 collects that information, how it is used, with whom it is shared, and what measures are taken to keep your information secure.

This Policy applies to all services, websites, and mobile platforms of loa51. By using our website or creating an account, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us at [email protected].

Section 2

2What Information We Collect

loa51 collects only the information necessary to provide our services. The categories of information we collect are described below:

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification — the service is only for users aged 21 and above)
• Email address
• Mobile number (for verifying transactions via bKash, Nagad, Rocket, or Upay)
• Payment information (mobile wallet number — we do not store full card numbers or bank account details)
• Password (stored in encrypted form — never in plain text)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• Device type, operating system, and browser information
• IP address and geographic location (up to country level)
• Session duration and pages visited
• Gaming activity — types of games played, bet amounts, and outcomes
• Transaction history — deposit and withdrawal amounts and timestamps
• Information collected via cookies and similar technologies (see Section 7 for details)

2.3 Identity Verification Information (KYC)

As part of operating a secure platform, we may carry out identity verification for withdrawals or transactions above a certain amount. The following documents may be requested during this process:

• Copy of National ID (NID) or passport
• Proof of residence (utility bill or similar document)
• Proof of ownership of the payment method

This information is collected solely for identity verification purposes and is stored in encrypted form on secure servers.

Section 3

3How We Use Your Information

loa51 uses your information only for the following purposes:

Section 4

4Sharing Information with Third Parties

loa51 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted third parties provide services to operate our platform — such as payment processing (mobile wallet providers like bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technology infrastructure providers. Only the minimum information necessary to perform their services is shared with these partners. They are bound by confidentiality agreements and may not use this information for any other purpose without our permission.

4.2 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a government authority, or applicable law, we may provide information to a limited extent. In such cases, we always comply with applicable law and do not provide any information beyond what is required.

4.3 Business Transfers

If there is a change in ownership or operations of loa51 (such as a merger or acquisition), user information may be transferred. We will notify users in a timely manner before such a change, and the new entity will also be obligated to comply with this Privacy Policy.

Section 5

5Data Protection & Security Measures

loa51 has implemented both technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transfers on our platform are secured using SSL (Secure Sockets Layer) encryption technology.
• Password Hashing: Your password is never stored in plain text — modern hashing algorithms are used.
• Access Controls: Only authorized personnel can access user information, and every access is logged.
• Regular Security Testing: Our systems undergo regular vulnerability assessments and penetration testing.
• Data Backups: Secure backups of data are maintained to prevent data loss in the event of technical issues.
• Firewall & Security Monitoring: Automated monitoring systems operate 24 hours a day.

Section 6

6Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, some information may be kept for a specified period for legal or business reasons:

• Financial transaction records are retained for the period required by legal obligations
• Identity verification documents are retained for a period of time after account closure
• Customer support communication logs are kept for a limited period
• Responsible gaming information, particularly self-exclusion requests, is retained for an extended period

Once the specified period has ended or the information is no longer needed, it is securely deleted or anonymized.

Section 7

7Cookies & Tracking Technologies

loa51 uses cookies and similar technologies that improve your browsing experience. We use the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as remembering login status, managing sessions, and security verification. They cannot be disabled because the site will not function properly without them.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference and previous gaming activity.

7.3 Analytics Cookies

Anonymous data is collected to help us understand and improve how our services are used. This data does not directly identify any individual.

You can manage cookies through your browser settings. Please note that disabling cookies may limit some functionality of the site.

Section 8

8Your Rights

As a user of the loa51 platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction or updating of your information if it is inaccurate or outdated.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (where it does not conflict with legal obligations).
• Right to Restrict Processing: The right to request restriction of processing of your information in certain circumstances.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured and machine-readable format.
• Right to Withdraw Consent: If you have given consent to any processing of your information, the right to withdraw that consent at any time.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within a reasonable time after receiving it. In some cases, identity verification may be required.

Section 9

9Privacy of Minors

loa51's services are only for users aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Section 10

10International Data Transfers

Our servers and service provider partners may be located in various countries. Even if your information is processed or stored outside Bangladesh, loa51 ensures that:

• Information is only transferred to trusted partners who maintain adequate data protection standards
• Regardless of where data is processed, the standards of this Privacy Policy are upheld
• Applicable contractual safeguards are ensured for transfers

Section 11

11Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — through the live chat option on our platform
• Language: Support is available in both Bengali and English

We will try to respond to your request as soon as possible.

Section 12

12Changes to This Policy

loa51 may update this privacy policy from time to time. Changes will be published on this page. For important changes, we will send a notification to your registered email address.

If you continue using our platform after any changes, you will be considered to have accepted the updated policy. We recommend that you visit this page periodically.